Astana, 11 November. The Ministry of Labour and Social Protection explained that since October 2026 the eGov Mobile app has had a digital service, “Voluntary Refusal of Social Payments”.
A benefit recipient can give up a benefit without going to any government agency.
The service is available only to those who receive social payments and benefits. After logging in, the user sees a list of payments assigned to them, which the app compiles itself: nothing has to be entered by hand. To refuse, it is enough to select a payment, confirm the action and send an electronic application. The ministry calls refusal a right, not an obligation, and stresses that the service sets no requirements or restrictions. By its account, the service is aimed above all at citizens with high and affluent levels of material well-being who can live without state help.
To those who receive no payments, the service reports that they have nothing to refuse, and stays closed to them.
Refusal does not take away the right to return: if circumstances change, a person can submit a new application, which will be considered under the current conditions for granting the payment. The ministry adds that the state continues to fulfil its obligations in full and that all payments provided by law are granted to those entitled to them.
On 10 November the ministry explained how the “Well-being Assessment Calculator” works in the same app. It is also available only to benefit recipients. It pulls part of the data from state databases: gender and age, cars, commercial vehicles, agricultural machinery, real estate, land plots and participation in a business. The rest, including family composition, income, loans and property, is entered by the user. The result is for reference only and does not mean that a benefit will be granted, changed or stopped.
What it means: Both services let a person check their own situation against the support criteria and decide whether they need support at all. Neither the calculator nor the refusal changes anything automatically: the decision stays with the recipient, and a return to the payment on application remains possible.
What to do: The ministry urges people to use the service only inside the official eGov Mobile app or on the eGov.kz portal and to check services in their personal account. It warns that it does not send links for “refusing payments” in messengers and asks people not to follow third-party links. Well-being calculators spread on social networks are unofficial and may give unreliable results.
