Uralsk, 11 November. A digital office of a new format based on artificial intelligence technologies has opened in Uralsk, the West Kazakhstan regional akimat said.
The opening ceremony was attended by regional governor Nariman Turegaliyev and the chairman of the board of the Government for Citizens state corporation, Arman Kenzhegaliyev. The centre is divided into functional zones: in the digital zone, residents can get an electronic digital signature, register births and marriages, register at their place of residence and receive social payments, while a training zone teaches digital literacy, Baq.kz describes.
Kenzhegaliyev called the assistant a domestic artificial intelligence that tells citizens how to get a public service, and the office became the region's first AI office with smart terminals, 24.kz reports. Of more than 629 thousand services provided by the corporation's regional branch, about 60% were delivered online.
The format of digital public service centres began to be introduced in Kazakhstan this year, and such offices already work in several cities, 24.kz said at the opening of a centre in Petropavlovsk on 10 November: it was timed to Digitalisation and IT Workers' Day. The reports do not give the cost of the Uralsk office, the number of such centres across the country or the timetable for the remaining cities.
What it means: Public services in Uralsk can now be obtained in an office where people do some operations themselves with the help of an AI assistant and terminals, and corporation staff help them master the services.
Who benefits: According to the akimat and the corporation, residents of Uralsk, who can fill in documents on their own, get hints from the AI assistant and study digital literacy free of charge; the corporation shows that online already delivers about 60% of the region's services.
Background: The centres are public service centres run by the Government for Citizens state corporation. Earlier an office in the Smart Point format opened in Astana, Zhaiyk Press wrote. The year 2026 has been declared the Year of Digitalisation and Artificial Intelligence in Kazakhstan by a decree of the head of state, RegTV recalled.
